Questions and answers.

Yes. Kyalami Creek is one gated complex with 24-hour security, access control at the gate and secure parking. Every visitor is registered at the gate, security is on duty 24 hours a day, and our team is on WhatsApp. Read more about your safety.

Yes. In the apartments for the night, solar backup power keeps the lights and plug sockets working during load-shedding and power cuts, and backup water keeps the taps running. Stoves and air conditioners do not run on backup power.

About 2.3 km by road from our gate. The circuit is also home to the Kyalami International Convention Centre. Race weekends and big events fill up early, so book as soon as you have your dates.

Yes. Check-in is from 14:00, and you can arrive any time after that, even late at night. Send us your arrival time on WhatsApp so we know when to expect you. Bookings for the same night must reach us by 19:00, online or on WhatsApp. If you arrive after hours, security at the gate will help you check in.

Your ID or passport, your access code and, if you’re driving, your licence. We copy your ID before we hand over your keys.

About 4 km, around 7 minutes by car, along Allandale Road (M39). Visiting someone in hospital? See staying near Netcare Waterfall.

Yes. There is secure parking inside the complex, and we send you your bay on WhatsApp. A second car goes in a visitor bay. The bays are on the small side, so let us know if you’re bringing a bakkie or another large vehicle.

Yes. Your apartment is cleaned every day, including on long stays. Leave used towels in the bath and we’ll bring fresh ones, or hang the Do Not Disturb sign if you’d rather not be disturbed. On longer stays, bed linen is changed every three days.

Yes. Each apartment has its own secure Wi-Fi password, which we send you before you arrive.

No. Bed linen and towels, basic bathroom amenities and a hairdryer are in every apartment, along with an iron and ironing board and a washer/dryer with washing powder.

A full kitchen: fridge, four-plate hob and oven, microwave, toaster, kettle and a coffee machine, with crockery, cutlery and cookware. Salt and pepper, tea, coffee and dish soap are supplied. If you’d like to braai, ask us and we’ll set one up for you.

Yes. The gym is free for guests aged 16 and older, and up to six people can use it at a time. The pool is open from 08:00 to 17:00; collect the pool key from security at the gate.

There’s no restaurant on site. Each apartment has a fully equipped kitchen, and there are plenty of places to eat a short drive away. A welcome basket with snacks is waiting when you arrive.

Yes. Our rates are per apartment, so children don’t cost extra. The Two-Bedroom Apartment, with two bathrooms, sleeps four. Baby cots are available on request: ask us when you book.

Check-out is before 10:00. Leave your keys with security or at the office. If you’d like to stay longer, ask the office or WhatsApp us. We can’t offer a late check-out at weekends.

For private direct bookings, we ask for a 50% deposit on stays of two nights or more, and the full amount for one night. The balance is due 7 days before you arrive.

Cancel 7 days or more before you arrive and we refund you in full. Cancellations closer to your arrival, and no-shows, are not refunded; if we’re able to re-let your apartment for those nights, we’ll refund you for them. If you can’t come because the person the booking is for has died or been admitted to hospital, there is no charge. Bookings made on Booking.com or another site follow that site’s terms.

Not inside. Smoking isn’t allowed in the apartments.

Yes, from 22:00 to 08:00. Kyalami Creek is a quiet residential complex, and families and long-term residents live here too.

Send us your dates on WhatsApp (082 774 6198) and a real person replies. You can also email reservations@kyalamicreek.co.za, or book online instantly. Don’t use WhatsApp? Email works just as well, and we reply the same way.

Tell us where you found it. If it is the same apartment, for the same dates and conditions, and you book with us by WhatsApp or email, we will match the price.

By EFT (our preference), or Visa or Mastercard: online when you book, by a Payfast payment link, or on our card machine at the office. Cash only if nothing else works. We don’t accept American Express or Diners Club. Prices are in South African rand. Foreign cards sometimes give problems, so we confirm how you’ll pay on WhatsApp before you arrive.

Yes. Our furnished apartments suit project work, a move or a family stay, with daily housekeeping throughout. Stays of 28 nights or more have a slightly lower rate, priced on the length of the stay, so ask us for a quote. See longer stays.

Yes. Companies get one flat rate for the whole stay. Our prices include VAT. Send us your company’s registered name, address and VAT number and we issue a VAT invoice. A first booking is paid in full 1 day before check-in. After at least 10 paid stays with us, we may offer a 30-day payment account, at our discretion. Cancellations follow the same terms as private bookings. If you need to book with a BEE supplier, we arrange it: our partner company is BEE Level 2. See corporate stays.

Book direct with us at our standard price, and your 10th stay within 12 months includes a free night. Corporate rates and discounted stays don’t count. Ask us to join on WhatsApp. Full terms.

Yes. We have 73 unfurnished apartments, duplexes and houses on monthly leases in the same complex. See rent a home.